Your orders will be shipped within 3 business days at the latest. Domestic deliveries are made with Hepsijet; international deliveries are made with DHL, UPS, and FedEx. We kindly ask you to ensure that your delivery address and contact information are complete and accurate before placing your order.

Orders cannot be canceled after they have been placed. For this reason, we recommend that you check your information before confirming.

If for any reason the delivery is rejected or cannot be carried out despite the courier company's reasonable efforts, your order will be returned to NU. In such a case, any taxes, customs duties, and additional shipping costs that may arise will be borne by the buyer.

All shipments throughout Turkey are made with Hepsijet. Shipping is free for orders over 15,000₺.

Immediately after the payment process is completed, special protective packaging is applied according to the nature of the product. Your package will be shipped within 3 business days after packaging is complete. The average delivery time is 2 days.

You can track every stage of your order from the My Orders section in the My Account menu:

• Your Order is Being Prepared: Indicates that your order has reached us and is being prepared.
• Your Product Has Been Shipped: Indicates that packaging is complete and the product has been handed over to cargo. You can see where your package is by clicking on your shipping tracking number.
• Your Order Has Been Canceled: Indicates that the product for which you requested a return has reached us and received return approval. The refund will be made to your card in the coming days.

If you are not found at the address, a "delivery failed" note will be left and your order will be redelivered to your address on the next business day. If you call the cargo company and provide a suitable time, you can ensure that your package arrives at the right time. Orders that cannot be delivered on the second attempt will be returned to the nu.com.tr warehouse. All orders are shipped with a waybill and invoice as required by law. The shipping cost for re-delivery of a package returned to the warehouse will be charged to the customer.

We recommend checking the shipping package for any tears, dents, or water damage when you receive your order. Also, ensure that the products in the package match those on the invoice. If there is a problem, do not accept the package and ask the cargo official to prepare a report; this report will facilitate the product exchange or refund process.

The safest approach is to check the package while the cargo official is present. If you notice any missing or damaged items, have a report written and do not accept the products; this report indicates that the issue originated with the shipping company, and a new product will be shipped immediately. Notifications of missing/damaged items made after delivery without a report may be rejected depending on the investigation. In any case, you can reach us:

• Online line: 0850 241 15 80
• WhatsApp: 0535 620 25 79

Email: musterihizmetleri@nu.com.tr